Below you'll find links to download presentation notes for a number of our 2014 Fall Conference speakers. We've uploaded all the presentations we received!

Market Opportunities for Minnesota Tourism
Dr. Ingrid Schneider, Director of University of Minnesota Tourism Center
schneider_mrca_keynote_2014.pdf
File Size: 8064 kb
File Type: pdf
Download File


The Guest Relationship Cycle
Mark Ludlow, Ludlow’s Island Resort
the_relationship_chart_notes_-_mark_ludlow.docx
File Size: 15 kb
File Type: docx
Download File

relationship_chart_-_mark_ludlow.docx
File Size: 927 kb
File Type: docx
Download File


How to Exit Your Business
Debra Flam, Brad Wadsten & Mike Kennedy, Resort Sales of Minnesota
how_to_exit_your_business.pptx
File Size: 1027 kb
File Type: pptx
Download File


Marketing to Millennials: Generational Diversity in the Marketplace
Shannon Benolken, Itasca Economic Development Corporation

marketing_to_millennials.pptx
File Size: 6171 kb
File Type: pptx
Download File


Using Online Review Sites to Attract Business
Frank Soukup, Director of Marketing, Grand View Lodge, Nisswa; Tom Kavanaugh, Kavanaugh’s Sylvan Lake Resort, Brainerd
review_sites_and_seo_-_frank_soukup.pdf
File Size: 3210 kb
File Type: pdf
Download File

tripadvisor_seminar_fall_conference_2014_tom_k.doc
File Size: 29 kb
File Type: doc
Download File

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Minnesota Resort & Campground Association
1959 Sloan Place - Suite 120
Saint Paul, MN 55117-2031

Call: (651) 778-2400
Fax: (651) 925-4010
Email: info@hospitalitymn.com
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Minnesota Resort & Campground Association - Hospitality Minnesota | Saint Paul, MN
  • About
    • Board of Directors
    • Staff
    • Strategic Partners
    • Hospitality Minnesota Education Foundation
    • Scholarships >
      • 2019-2020 Scholarship Winners
    • Hospitality Hall of Fame Winner
    • Operator of the Year Award Winner
    • Century Resorts
    • Century Campgrounds
    • Contact Us
  • Events/Education
    • Calendar
    • Fall Conference >
      • 2019 Conference Schedule
    • Minnesota Hospitality Expo
    • ServSafe
    • Sponsorship Opportunities
  • Government Affairs
    • Law Review
    • Advocacy Priorities
    • Contacting Your Legislators
    • Lobbyists
    • Hospitality & Tourism Day at the Capitol
    • Ask MRCA
    • HOPAC
    • Links
    • Find Your Legislator
  • Membership
    • Member Benefits >
      • Join MN Resort & Campground
      • MRCA Buyers' Guide
      • Renew
      • Hospitality Associations Alliance
    • Allied Member Benefits >
      • Join Allied Membership
  • Member Marketing
    • Consumer Website
    • Where to Stay Guide
    • Photo Submissions
  • Resources
    • Vendor Directory
    • Lakes and Loons
    • Hospitality Employment Opportunities
    • Labor Law Poster
    • Service Animals
    • Innkeepers' Rights Law Cards
  • Find a Resort/Campground